Warranty Coverage

We offer a 1-year limited warranty for all laptops purchased through himovi.xyz, covering defects in materials or workmanship under normal use. This warranty begins from the date of purchase and is applicable to the original purchaser only.

The warranty covers:

  • Defects in material or workmanship: If your laptop experiences issues due to faulty components or poor craftsmanship, we will repair or replace it.
  • Hardware failures: This includes failures of internal components such as the motherboard, hard drive, RAM, and display screen under normal usage conditions.

The warranty does not cover:

  • Damage caused by user negligence or abuse: Accidental drops, spills, or mishandling.
  • Cosmetic damage: Scratches, dents, or damage to the exterior caused by external factors.
  • Software issues: Any problems related to software, operating systems, or third-party applications.
  • Accidental damage or liquid spills: We do not cover damages caused by liquids or physical impacts that result in hardware failure.

Warranty Service

To request warranty service, please follow these steps:

  1. Contact Us: Reach out to our customer support team at admin@himovi.xyz with a detailed description of the issue.
  2. Provide Proof of Purchase: Be ready to provide a copy of your order confirmation or receipt as proof of purchase.
  3. Diagnosis and Evaluation: Our support team will evaluate the issue and guide you through the next steps, which may include troubleshooting, repair, or replacement.
  4. Return Shipping: If you are required to return the product for repair or replacement, you will be provided with shipping instructions. Please ensure the laptop is well-packed to prevent any further damage during transit.

Repair and Replacement Process

  • Repair: If your laptop is covered under the warranty, we will repair the defective part at no cost to you. We use genuine parts and high-quality service to ensure your laptop is restored to full functionality.
  • Replacement: If the laptop cannot be repaired, we may offer a replacement laptop of equal or greater value. If the specific model is no longer available, we will offer a similar product or refund your purchase.

Extended Warranty and Additional Coverage

For customers who want extra protection, we offer an Extended Warranty plan that can be added at the time of purchase or within 30 days after purchase. This extended coverage includes:

  • Additional coverage for hardware failures beyond the standard 1-year period.
  • Accidental damage protection (optional): Covers accidental drops, spills, and other physical damages.

Please contact our support team for more information about Extended Warranty plans.

Terms and Conditions

  • Warranty service is only available to customers who purchased products directly from himovi.xyz or an authorized reseller.
  • The warranty does not cover third-party accessories or any modifications made to the laptop after purchase.
  • Shipping costs for warranty claims may be the responsibility of the customer, depending on the nature of the claim.

For more information, please contact us at admin@himovi.xyz, and we will be happy to assist you with your warranty needs.

Thank you for shopping with himovi.xyz!