1. Eligibility for Return

You may return any product purchased from Himovi.xyz within 30 days from the date of delivery, as long as the following conditions are met:

  • The item is unused and in the same condition that you received it.
  • The product is in its original packaging, including all accessories, manuals, and documentation.
  • The product has not been opened or tampered with (for example, sealed items must remain sealed).
  • The product is not marked as “Final Sale” or “Non-Returnable.”

2. How to Initiate a Return

To initiate a return, follow these simple steps:

  1. Visit our Returns page on Himovi.xyz and fill out the return form.
  2. Provide your order number, product details, and reason for return.
  3. You will receive an email with further instructions on how to return the item.
  4. Once your return request is approved, you will be given a return shipping label (if applicable).

Please note: Shipping costs for returns may apply unless the product is defective or was delivered incorrectly.

3. Refund Process

Once your return is received and inspected, we will notify you by email. If the return is approved, your refund will be processed to the original payment method within 5-7 business days.

  • Partial Refund: In the case of items being returned in a non-original condition (damaged or used), a partial refund may apply.
  • Shipping Fees: Return shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).

4. Exchanges

If you wish to exchange your product for a different model or brand, you will need to initiate a return and then place a new order for the desired product. The return process and eligibility criteria for exchanges are the same as for standard returns.

5. Defective or Damaged Products

If you receive a defective or damaged item, please contact us within 7 days of delivery. We will offer a full refund or replacement for any product that is found to be defective. Please include photos of the damaged product or packaging, so we can process your claim quickly.

6. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards.
  • Downloadable software and digital products.
  • Products marked as “Final Sale.”
  • Opened software, operating systems, or any items where the seal has been broken.

7. Return Address

Please return your items to the address provided after initiating the return process. Make sure that you send it back to the correct address to avoid delays.

8. Contact Us

If you have any questions about our return policy or need assistance, feel free to reach out to our customer service team at admin@himovi.xyz. We’re here to help!